Lifecycle Management - Modifications during Approvals
Modify on approval if something is wrong? Or maybe a kickback and ask for something to be modified?
Lifecycle Management - Changes/Movers
Need to be able to handle role changes/promotions/etc.
Customer Approvals
Right now, only Polaris owners/admins are able to approve requests. Would be good to add the ability for business users to be able to approve certain types of requests as well, maybe a workflow of...
Google Workspace Lifecycle Management
While M365 user lifecycle management is already built into the product, Google Workspace is the other major player that will be needed.
iOS App
From a user experience standpoint, an app is usually a smoother experience than a website. It can also be beneficial for a user to use their mobile device to request software or get help with an...
Technician-to-technician handoff
During a live handoff, let the responding tech transfer the session to another tech (re-page + reassign, user notice)
Major-incident awareness from PSA
Detect a company's active major incident and proactively tell a user with matching symptoms ("known outage, tech already on it") instead of troubleshooting from scratch
Datto RMM chat-start warmup
Pre-warm diagnostics at chat start via user→device mapping (works for Ninja; blocked for Datto until a reliable mapping exists)
In-app script authoring
Create/edit script-library entries from the RMM Actions screen (operator scripts alongside the shipped library), with review safeguards
User Lifecycle Management (Onboarding/Offboarding)
This feature allows users of Polaris to request onboarding and offboarding of users to their company. Polaris will then walk the user through collecting all the required information, validate...